IN ORIGINAL CONDITION
Merchandise must be regular price, unworn, undamaged and with the original tags still attached. All discounted price items are not eligible for an online exchange.
WITHIN THE EXCHANGE PERIOD
All online refunds must be within 14 days from the date you received your merchandise (according to the tracking number).
APPROVED BY CUSTOMER CARE
Our customer care team must approve online exchanges/refunds. Please address all return inquiries to firstname.lastname@example.org within the exchange/return period of 14 days.
In your e-mail please provide; your order number, the original purchaser’s full name, reason for refund/credit, and the item(s) you wish to return/credit.
*If a customer fails to contact customer care before shipping their items, Sultry Limb reserves the right to deny said package(s).
SHIP YOUR ITEMS BACK
Once your return for credit or refund has been approved by customer care, please ship the item(s) to the address listed below:
1626 N. Wilcox Ave #632
*Customers are required to cover shipping costs for any refunds or credits.
When the product has been shipped back & received at Sultry Limb, a credit code will be issued to you via email, in the exact amount of purchase. Head back to our online store, and start shopping! Apply your credit at check out to your new order.